FAQ’s – Technical Support

I don’t have my nycstudents.net account.

  1. Go to https://idm.nycenet.edu/students/start.form
  2. Enter your 9-digit Student ID (OSIS) number.
  3. Enter your child’s birthday.
  4. Click Continue. If the information you enter matches your student record, your username will be displayed. Your student email is your username followed by @nycstudents.net. (For example, if your username is JaneD, your email account is JaneD@nycstudents.net.)
  5. Click Continue.
  6. Pick a password that only you will know.
  7. Re-enter your password.
  8. Click Update Password.

 

How do I access my classes?

  1. Go to classroom.google.com.
  2. Enter your nycstudents.net email and press next. (Ex. VSuraci157@nycstudents.net)
  3. In the DOE sign-in page enter your username (the username is only the first part of the email Ex. VSuraci157)
  4. Enter your password and press sign-in.

How do I access my email?

  1. Go to www.gmail.com.
  2. Enter your nycstudents.net email and press next. (Ex. VSuraci157@nycstudents.net)
  3. In the DOE sign-in page enter your username (the username is only the first part of the email Ex. VSuraci157)
  4. Enter your password and press sign-in.

How do I access the Teachhub?

  1. Go to https://teachhub.schools.nyc/.
  2. Enter your username (the username is only the first part of the email Ex. VSuraci157)
  3. Enter your password and press sign-in.

When I try to log in the account says the username or password is incorrect.

When you get to this screen, where it says username you only put in the first part of the email, not the“@nycstudents.net” part.

When I try to login to gmail or google classroom it says “couldn’t find your Google Account

”You will have to contact the help desk by either going to their website: https://servicecenter.nycenet.edu/ or calling (718) 935-5100

I am not able to log into the zoom links.

Before clicking on the zoom links, make sure to login to zoom first by following these steps to sign into the zoom app with your nycstudents.net account

Open the zoom app and click

Type in “nycdoe” and press continue

Your web browser will open up with the doe sign-in page, put in your doe credentials and then press sign-in, then on the next page press launch zoom if it doesn’t come up on its own.

I don’t have the zoom app

For Mac and PC go to zoom.us/download.

For Chromebooks Install it from the google web store.

For ipads and android tablets, download it from your app store.

For DOE ipads, it should already be there, but if not contact the help desk at https://servicecenter.nycenet.edu/

There is an issue with my DOE issued Ipad.

You will have to contact the help desk by either going to their website: https://servicecenter.nycenet.edu/ or calling (718) 935-5100